London Heathrow Airport Services

At Heathrow Airport there are lots of restaurants, cafés, bars, shops and Duty Free with local and international brands and products. Passengers can earn points buying products or parking their car and choose their reward. Personal shopper assistance is also available to all passengers that request it.

 

Other services at the airport are the following ones:

 

- Exchange Currency with Travelex

- ATMs

- Business services as: Internet, Relaxing Lounges, Meeting rooms (booked)

- Passengers assistance (meet and assist service, service previously requested: Phone: +44 (20) 8745 6011 or service@heathrowupgrade.com)

- Play areas at Terminals 2, 4 and 5

- Baby changing

- Baby milk for journey (4 weeks to 48 hours before departure)

- Public Phones, Cell Phone rentals and Chargers

- Pharmacies in all Terminals

- Ambulances (use any internal telephone to dial 222)

- WiFi

- Prayer Rooms and Chapel in each Terminal

- Showers

- Smoking Areas

- VAT refunds

- VIP services

- Water Fountains

 

 

Lost & found

See below all details you need to know in case of losing a personal item at Heathrow Airport:

Location of Lost and found office:

 

Terminal 3 and Terminal 5 (Mezzanine level of Heathrow Express Station).

Contact details:

Telephone: 0844 335 1801 (within UK).
+44 20 3761 1800 (international).


Lines open 10:30-16:30 (UK time).


To retrieve an item, please fill the form at missingx.com.

 

 

Left Baggage

In each terminal at Heathrow Airport there are storage facilities for left luggage and baggage. Please note that item can be stored for a few hours or maximum 90 days.

 

Left baggage services are owned by Excess Baggage Company. To pre-book those service, please contact in advance: +44 20 8759 3344.

 

See the charges below:

 

0-3 hours: £7.50

3-24 hours: £12.50

24-48 hours: £20.00

48-72 hours: £27.50

+72 hours: £5.00 for each 24 hours.

 

Take a look below to see the left baggage office locations:

 

- Terminal 2: Arrivals (ground floor)

Service hours: 05:00 am to 11:00 pm

- Terminal 3: Arrivals (ground floor)

Service hours: 05:00 am to 11:00 pm

- Terminal 4: Arrivals and Mezzanine (ground floor)

Service hours: 05:30 am to 11:00 pm

- Terminal 5: Arrivals (ground floor)

Service hours: 05:00 am to 11:00 pm

 

 

Airport lounges

Passengers have at their disposal the following lounges to relax and wait prior boarding their flight:

Terminal 2:

 

- Air Canada Maple Leaf Lounge: Location: Terminal 2B, airside.

- Lufthansa Business Lounge: Location: Terminal 2A, airside.

- Plaza Premium Arrivals Lounge: Location: Terminal 2, first level. Services: Showers and private rest suites. Service hours: From 05:00 am to 10:00 pm.

- Plaza Premium Lounge: Location: Terminal 2A, fourth level (Departures). Services: Showers and private rest suites. Service hours: From 05:00 am to 10:00 pm.

- United Club: Location: Terminal 2, airside, opposite Gate B46.

Terminal 3:

- American Airlines Admirals Club: Location: Terminal 3, Departures level, area H.

- Club Aspire: Location: Terminal 9, close to Gate 9. Services: Showers.

- Heathrow Lounge: Location: Terminal 3, close to gates 13 to 22.

- Plaza Premium Arrivals Lounge: Location: Terminal 3, ground level, Arrivals.

- Regus Express Business Lounge: Location: Terminal 3, first level.  

Terminal 4:

- Plaza Premium Lounge: Location: Terminal 4, first level, close to Gate 1. Services: Showers and private resting suites.

- Plaza Premium Arrivals Lounge: Location: Terminal 4, Mezzanine level. Services: Showers.

- SkyTeam Lounge: Location: Terminal 4, departures, opposite Gate 10. Services: Showers.

Terminal 5:

- Aspire Lounge and Spa at LHR T5: Location: Terminal 5, close to Gate A18. Services: Showers.

- Plaza Premium Lounge: Location: Terminal 5A, second level, close to Gate A7.

 

Purchase your ticket to London Heathrow lounges

 

 

For Children

At the airport there are organised special events as home of live music (Caffè Nero) or exhibitions for kids.