Heathrow Informational Guide to London Heathrow Airport - LHR - Non Official

Heathrow Terminal 5

London Heathrow Airport Terminal 5 is located on the western end of Heathrow Airport.

It is exclusively used as one of the three global hubs of International Airlines Group, that means that Iberia and British Airways are the only ones that use the facility.

Heathrow Terminal 5 is equipped with three concourses: A, B and C.


See Heathrow Terminal 5 levels:

Ground floor

Arrivals area. Connect to Underground and Heathrow Express to London and Terminals 4 and 5. Find in this level baggage claims 1 to 10. Access to other transportation services: taxi, parking, among others. 

Level 2

Some Airline Lounges, There are the following boarding gates A1-A23, B32-B48, C52-C66.

Access to the different concourses: 

- T5A: It is located in the main terminal. The building has 4 storeys and two satellite buildings. It links directly to the main terminal through an underground people mover.

- T5B: It is a satellite building, home of boarding gates B32 – B48.

Services: Airline lounges, bureau de change, information desk, multi-faith prayer room pharmacy, toilets, baby care room, VAT refund.

- T5C: As T5B, it is a satellite building. it is the second satellite and hosts Airbus A380. It hosts boarding gates C52-C66.

Services: Cash machine, information desk, multi-faith prayer room, pharmacy, waiting area, toilets, baby care room, telephones.

There is an underground automated people mover (APM) system that links Terminal 5-A, Terminal 5-B and Terminal 5-C. T5D is planned to be built during next years.

Level 3

Check-in and access to departures. Security check to access gates. There are the following boarding gates located after security check: A1-A23, B32-B48, C52-C66.


For passengers that want to travel between terminals, there are frequent flight connection buses that transfer passengers from one area to another.  

Another options is to take free shuttle trains from Heathrow Central Station in T2 and T3 to T4 and T5. Passengers can get a free Inter-Terminal Transfer Ticket at the station. Transfer. time: 20 minutes. Oyster card can also be used. 

Another option is taking the underground, that run between terminals too. Transfer is free if passengers use Oyster card. 

 For more information check here.


Find the following services at Heathrow Airport Terminal 5:

- Airport information
- Baggage enquiries
- Baggage reclaim
- Cash machines
- Help point
- Internet facility
- Lost property
- Meeting points
- Telephone
- Ticket sales
- Toilets
- Baby care rooms
- Water fountain
- VAT refund
- Pharmacy
- Waiting area
- Smoking area
- Multi-faith prayer room
- Travelex
- Food, drink and retail concessions

See more Services here.

Airport lounges

Plaza Premium Lounge: Terminal 5A. Open from 6:00am to 5:00pm. Services: premium food, snacks, Wi-Fi, snacks, drinks, newspapers and magazines, TV, Internet Terminals, among others. 

Regus Express Business Lounge: Terminal 5. Services: TV, Wi-Fi and Telephones. 

The Windsor Suite: Terminal 5. Services: snacks, drinks, Wi-Fi, TV, newspapers and magazines, private rooms. 

British Airways The Galleries Arrivals Lounge: Terminal 5A. Open from 5:00am to 2:00pm. Services: premium food, Wi-Fi, spa services, snacks showers, TV, Internet Terminals. 

British Airways Galleries Club Lounge: Terminal 5A, North. Open from 5:00am to 2:00pm. Services: premium food, snacks, Wi-Fi, showers, newspaper and magazines, among others. 

British Airways Galleries Club Lounge: Terminal 5A, South. Open from 4:45am to 9:00pm. Services: snacks, TV, Wi-Fi, among others. 

British Airways Galleries First Lounge: Terminal 5A, South. Open from 5:00am to 10:00pm. Services: premium food, drinks, liquors, snacks, showers, among others. 

British Airways The Concorde Room: Terminal 5A. Services: premium food, drinks, Wi-Fi, showers, Spa Services, private rooms, among others. 

British Airways Galleries Club Lounge: Terminal 5B. Services: premium food, snacks, drinks, showers, Wi-Fi, among others. 

Purchase your ticket to London Heathrow lounges