Heathrow Airport Services
London Heathrow Airport Services
London Heathrow Airport (LHR) offers one of the widest selections of passenger services, shopping areas, lounges, restaurants, and travel facilities in Europe.
Passengers travelling through Heathrow will find everything from fast food and cafés to luxury boutiques, premium lounges, family facilities, showers, luggage storage, business services, and wellness amenities.
Restaurants & Food
Heathrow features hundreds of dining options including British pubs, cafés, international restaurants, fast food outlets, bakeries, and premium airport dining experiences.
Available across all terminals both landside and airside
Shopping & Duty Free
Heathrow is one of Europe’s leading airport shopping destinations, offering luxury brands, fashion stores, electronics, cosmetics, souvenirs, and large duty free areas.
Mainly located after security control
Passenger Services
Passengers at Heathrow can access free Wi-Fi, ATMs, prayer rooms, lounges, baggage services, showers, pharmacies, charging stations, and business facilities.
Connect to “_Heathrow Wi-Fi” across all terminals
Dining & Food Options
| Category | What You’ll Find | Best Terminals | Ideal For |
|---|---|---|---|
| Coffee Shops | Starbucks, Costa Coffee, cafés & bakeries | All terminals | Morning departures |
| British Pubs | Traditional pubs and bars | T2, T3, T5 | Relaxed dining |
| Fast Food | Burgers, sandwiches, takeaway meals | All terminals | Quick connections |
| Premium Restaurants Popular |
International cuisine & upscale dining | T2 & T5 | Long layovers |
| Grab & Go | Snacks, salads, sandwiches | Gate areas | Short waits |
Shopping & Retail Overview
| Shopping Type | Examples | Location | Notes |
|---|---|---|---|
| Luxury Fashion | Designer brands & boutiques | Mainly T5 | One of Heathrow’s signature experiences |
| Duty Free | Perfumes, alcohol, cosmetics | After security | Available in all terminals |
| Travel Essentials | Adapters, magazines, chargers | Gate areas | Convenient for connections |
| Souvenirs & Gifts | British products & memorabilia | Departures zones | Popular with international visitors |
| Electronics | Headphones, devices & accessories | Selected terminals | Useful for long-haul flights |
Main Passenger Services
| Service | Availability | Location | Notes |
|---|---|---|---|
| Free Wi-Fi | 24/7 | All terminals | Connect to “_Heathrow Wi-Fi” |
| Luggage Storage | Available daily | All terminals | Storage up to 90 days |
| Prayer Rooms | Multi-faith facilities | Every terminal | Quiet meditation areas available |
| Showers | Mainly lounges | Selected terminals | Popular for long-haul travellers |
| Currency Exchange | Travelex & ATMs | All terminals | Before & after security |
| Family Facilities | Baby changing & play areas | T2, T4 & T5 | Family-friendly airport |
| Fast Track | Selected airlines & paid access | Security areas | Useful during peak hours |
Information & Travel Services
Information desks are available across Heathrow terminals to assist passengers with transport, flight information, terminal orientation, and airport services.
- Tourist information
- Meet & Assist services
- Porters and baggage assistance
- VAT refund services
- Postal and travel support
Banking & Connectivity
Passengers will find ATMs, currency exchange offices, charging points, mobile services, and public connectivity areas throughout the airport.
- ATMs in all terminals
- Currency exchange services
- Charging stations
- Public telephones
- Mobile device services
Airport Hotels
Aerotel
Located inside Terminal 3 arrivals area, ideal for overnight layovers and short stays between flights.
Hilton Heathrow
Located near Terminal 4 with restaurants, business facilities, fitness centre, and direct airport connections.
YOTEL
Japanese-inspired capsule hotel located at Terminal 4, available for overnight stays or hourly bookings.
Airport Lounges
Heathrow Airport features one of the largest collections of airline and independent lounges in Europe.
| Lounge | Terminal | Main Features | Best For |
|---|---|---|---|
| Plaza Premium Lounge | T2 & T4 | Food, Wi-Fi, drinks, showers | Independent lounge access |
| British Airways Galleries | T3 & T5 | Premium dining & showers | BA passengers |
| Virgin Atlantic Clubhouse | T3 | Spa services & premium dining | Long-haul premium travel |
| Qantas Lounge | T3 | Luxury dining & relaxation | International connections |
| The Centurion Lounge | T3 | Premium food & quiet areas | Amex travellers |
| Qatar Airways Premium Lounge | T4 | Luxury seating & dining | Premium Middle East routes |
| Air Canada Maple Leaf Lounge | T2B | Showers & premium snacks | Star Alliance travellers |
Purchase your ticket to Heathrow Airport lounges
Lost & Found
Passengers who lose personal belongings inside Heathrow terminals should contact the airport Lost & Found service as soon as possible.
Locations
Lost property offices are mainly located at Terminal 3 and Terminal 5.
Opening Hours
Telephone support generally operates between 10:30 AM and 4:30 PM (UK time).
Online Recovery
Passengers can submit missing item requests online through Heathrow’s lost property systems.
Heathrow Airport Insider Tips
Because Heathrow is one of the busiest airports in the world, planning ahead can significantly improve the airport experience.
Best Shopping Terminal
Terminal 5 usually offers the widest luxury shopping selection at Heathrow.
Restaurants After Security
The largest dining areas are located inside departures after security control.
Showers & Relaxation
Many premium lounges provide showers for long-haul passengers and transit travellers.
Peak Hours
Morning departures and evening international waves are usually Heathrow’s busiest periods.